Return Policy
Refunds & Returns Policy
At African Family Fashion, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it under the following conditions:
Returns
- You may request a return within 30 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with tags attached.
To start a return, please contact our support team at support@africanfamilyfashion.com with your order number.
Refunds
Once we receive and inspect your returned item, we will notify you by email.
If your return is approved, a refund will be issued to your original payment method within 10 business days.
Please note: shipping fees are non-refundable.
Exchanges
We do offer exchange.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item arrived damaged or defective.
In case of a defective or wrong item received, we will cover the return shipping fee.
Non-Returnable Items
Certain products such as final sale items, undergarments, or customized products are not eligible for return or refund.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
Store Name: African Family Fashion
Phone Number: +1 (323) 295-1066
Support Email: support@africanfamilyfashion.com
Business Hours: Monday to Saturday | 9:00 AM-7:00 PM
Business Close Days: Sunday
Business Address: 4343 Crenshaw Blvd # 105, Los Angeles, CA 90008, United States