Copyright © African Family Fashion 2025. All Rights Reserved.
FAQ’s
Home || FAQ’s
Frequently Asked Questions
General Questions
1.Where is African Family Fashion located?
We are based in Los Angeles, California. Our address is 4343 Crenshaw Blvd #105, Los Angeles, CA 90008, United States.
2.Do you have a physical store?
No, we are an online-only store. You can shop conveniently on our website: africanfamilyfashion.com.
3.Who can I contact for assistance?
You can reach us via:
•Phone: +1 (323) 295-1066
•Email: support@africanfamilyfashion.com
Shipping & Delivery
1.Do you ship internationally?
No, we currently only ship within the United States.
2.How much does shipping cost?
Shipping is 100% Free Shipping for all orders within the United States!
3.How long will it take to receive my order?
•Processing Time: 1-3 business days (Monday–Friday, excluding holidays).
•Transit Time: 5-9 business days after processing.
•Total Delivery Time: 6-12 business days (processing + transit).
4.What is the order cut-off time?
Orders placed after 5:00 PM (PST) will be processed the following business day.
Orders & Returns
1.Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email so you can monitor your shipment. You can also track your order directly on our website via the “Order Tracking” link in the main navigation.
2.What is your return policy?
We have a 30-day return policy. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We accept returns for both defective and non-defective products. For full details, please refer to our Refunds & Returns Policy.
Payments
1.What payment methods do you accept?
We accept the following payment options:
•Visa
•Mastercard
•American Express
•Discover
•JCB
•Diners Club
•Apple Pay
2.Are my payment details secure?
Yes, we use secure payment gateways to ensure your personal and financial information is fully protected.
Products
1.Are your products true to size?
Yes, our products are designed with standard U.S. sizing. Please refer to our size chart on each product page for detailed measurements.
2.Do you restock sold-out items?
We do our best to restock popular items. Keep an eye on our website or sign up for email updates to stay informed.